Why do I need to verify my phone number?

We ask all users to verify their phone numbers to make sure they’re a real person and to help in the recovery of a lost account.

To verify your phone number, just enter your phone number during the signup process or by going to My Page > Settings > Confirm Your Identity, and you’ll receive an automated message with a 4-digit verification code.

If your device is unable to receive text messages, you can also request to receive your verification code by a phone call. If you’re using Mercari from a device that can’t receive text messages or phone calls (e.g. a tablet), please use your mobile phone number and check your phone for the verification code.

After verifying your phone number, you will not receive any calls or text messages from Mercari.

Please note that we are unable to verify international, prepaid, or VoIP phone numbers.

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