Why do I need to verify my phone number?

We ask all users to verify their phone numbers to make sure they’re a real person and to help in the recovery of a lost account.

To verify your phone number, just enter your phone number during the signup process or by going to My Page > Settings > Confirm Your Identity, and you’ll receive an automated message with a 6-digit verification code.

If your device is unable to receive text messages, you can also request to receive your verification code by a phone call. If you’re using Mercari from a device that cannot receive text messages or phone calls, please verify your phone number and enter the code on the device.

After verifying your phone number, you will not receive any calls or text messages from Mercari.

Please note that we are unable to verify international, prepaid, or VoIP phone numbers.

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