Buyer Guidelines

Mercari offers a secure and friendly mobile marketplace for users. Mercari does not release payments until the buyer receives the item, and both buyer and seller rate each other. If an item received is not as described in the listing, a buyer may request a full refund within 3 days of receipt of the item.

Buyers are only protected if they follow the Buyer Guidelines:

  • Do not buy prohibited items
  • Talk with your seller and gather information concerning the item’s condition prior to purchase
    • Ask about defects, rips, tears, dents, stains, odors, or other damage
  • Request a tracking number if your seller ships on their own
  • Inspect the item upon delivery and do not rate your seller unless you are satisfied
    • You have 3 days from the delivery date to request a return
    • If you do not contact Mercari within 3 days of delivery, the seller may request a Mercari Rating to complete the transaction
  • Once the buyer has rated the seller, all sales are final

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