How does Mercari protect sellers?

We’ve got your back if you're a seller!

If an item’s delivery can be confirmed by the tracking information, and your buyer has not rated the transaction or filed a return request within 3 days of delivery, please send us an inquiry with the item ID, and we’ll issue a Mercari Rating to complete the transaction, so you can receive your funds.

We’ve negotiated cheap and easy shipping for you!

Mercari’s USPS shipping labels include tracking information.

We’ll help you work it out!

If there’s a dispute between you and your buyer, Mercari will act as a mediator to help reach a resolution. Just contact us by going to My Page > Help Center.

We’re here for you!

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