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My return tracking hasn't updated

Once your buyer’s return request is approved and we issue a return shipping label, they have 3 days to send the item back. It may take up to 24 hours for the tracking information to update once the item has been dropped off.

If you haven’t received tracking updates more than 4 days after a return is approved, please contact the shipping carrier to locate your item. Send us a message, and we’ll be happy to look into the situation.

If the item has been sent but the tracking information hasn’t updated, it’s possible that the package just missed a tracking scan. In most cases, the item is still on its way to you, and the final delivery will be unaffected. Please contact your shipping carrier, as they should be able to locate your item.

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