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I received a different item than I ordered

Received a different item than what you ordered? Don’t rate the seller. Rating the seller completes your order. All sales are final after the buyer has rated the seller.

You have 3 days after confirmed delivery to request a return. To begin your request, tap “Request Return” below.

To support your claim, you’ll need to provide 4 clear, detailed pics of the front, back, and sides of the item as well as the packaging and any other items shipped in the package.

Refunds may be issued to the original form of payment or in Mercari Credit.



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