All returns must go through Mercari. We want to ensure that the return meets the conditions of our Return Policy. If we approve the request, we’ll send a prepaid return label straight to your email inbox.
We can’t protect returning items on your own. If you do so, the transaction may be completed regardless so the seller’s funds can be released.
If your return is approved and you need help with the label, reach out to us. We’re happy to help.