Help Center
Account
Gift Card Exchange FAQ
Mercari is working with CardCash to roll out a new feature that allows users to redeem and convert eligible gift card balances* into Mercari credit, to be used for purchases on the Mercari app or Mercari.com.
CardCash.com, an independent company, operates the gift card exchange program and is one of the largest gift card exchanges in the world. It repurposes and then resells gift cards at a discounted rate on its website. Learn about CardCash HERE.
Got unused gift cards laying around? Now, you can exchange qualifying gift cards* for Mercari credit. Follow the instructions below or get started now.
Sign in or create a Mercari account
Click the "Trade unused gift cards for Mercari credits" banner in any of these three locations:
Profile > Settings > Credits.
Perform a search and sort by lowest price.
On your cart page.
Once you've clicked on the "Trade unused gift cards for Mercari credits" banner, you can enter details about the gift card you’d like to trade in.
Enter gift card details (Merchant name and remaining amount). You do not need to mail in your gift card.
CardCash will provide an instant offer for the gift card. If you would like to move forward, you will be asked to provide information to verify your identity (e.g. credit card, email, phone number, etc). This information will be used to decide if your card is accepted.
Your order will be submitted and reviewed by the CardCash team within 3 business days
If your order is approved, your Mercari credit will be available in your account within 1 business day after approval
Approved? Congrats, start shopping for your new favorite thing using your Mercari credit
For more detailed information on CardCash and the exchange process, refer to CardCash’s FAQ here. To speak with a CardCash representative directly, contact here.
To find your credits, sign into your Mercari account, navigate to account settings > credits. The credit will usually be available in your Mercari account within one business day of order approval.
Every brand is different. To find the exchange value for your card, please enter the Merchant name of the gift card and the remaining balance to receive an offer. You are under no obligation to exchange your card, and CardCash will not retain your gift card information if you do not confirm your exchange.
Yes, however CardCash only accepts gift cards with a balance of at least $10.00.
Calling the gift card merchant or checking online via their website (info is usually printed on the back of the card)
Visiting a physical location to use the gift card or the merchant store specific to your gift card to inquire on your card balance
While your gift card balance is at least $10.00, your offer value must also be at least $5.00 to checkout.
CardCash requires a credit card in order to verify your identity and also to protect you and the community from potential fraud.
You will see a $1 authorization on credit card which is temporary and will only be used to help verify your identity, and to protect the community from potential fraud. Once your identity has been verified the $1 authorization charge will be cleared within a few days.
CardCash requires a phone number to verify your identity. When providing a phone number or other personal information for verification, please use your personal (not corporate) phone number or other information.
Once you submit your request, a CardCash account will be automatically generated for you by CardCash. You will receive a confirmation email from CardCash stating your request has been processed.
To be eligible, you must be a registered Mercari user with an account in good standing*.
For more information on accounts not in good standing, please see Mercari’s Terms of Service, Section 9. Limitation, Suspension or Termination, which can be found HERE.
*Note: Closed or limited Mercari accounts are not eligible for the GiftCard Exchange or to receive these credits.
Over 200 brands are eligible; see full list of eligible Gift Card brands below.
No, unfortunately, they cannot accept gift cards that have an expiration date.
Yes, you can exchange more than one gift card. To trade in more than one, click the "Add Another Card" link.
The maximum value of a gift card depends on the merchant type. For example, the maximum for a coffee shop or fast food restaurant would be lower than the maximum for a department store.
Yes.
There are no fees to exchange your gift card to Mercari Credits. The offer from CardCash represents the amount of Mercari credit that CardCash is willing to pay and will typically be less than the remaining balance for the gift card.
If your Gift Card exchange request is successfully approved by CardCash, your Mercari credit will typically be transferred into your account within 1 business day.
The Mercari credit you receive in exchange for your gift card(s) via CardCash do not expire as long as your Mercari account remains in good standing.
No, Mercari credit received by a customer as part of the exchange program may not be withdrawn to the user’s bank account via Direct Deposit, Instant Pay or any other means. Such credit can only be used to pay for items listed on the Mercari platform.
If you get stuck during this process or receive an error message, you may need to cancel your order and retry. Please contact our customer service via email at mercari@cardcash.com. Additionally, you can manage your exchange order from your CardCash account. You can complete the account setup by setting your password here.
CardCash is a secondary gift card market and our priority is protecting our marketplace for both gift card sellers and buyers. We use a combination of automated and manual processes to help ensure all orders are cleared for potential fraud risk, have the proper card balance, and are of interest to our buyer community.
CardCash’s rates are determined by market pricing, which is affected by several factors. To find the rate for your card, please enter your gift card information to receive an offer. You are under no obligation to sell your card, and CardCash will not retain your gift card information if you do not confirm your exchange. Please note that the offer you see displayed for the same gift card of the same value may change over time.
An order can be canceled before it is fully processed by visiting https://www.cardcash.com/order-status.
If your transaction has been canceled, any Mercari credit applied towards your purchase will immediately be returned to your Mercari account and available for re-use.
If you received credit from the Gift Card exchange program, those credits will be returned to you by CardCash in the form of a check or Paypal credit.
Mercari credit will expire if you voluntarily decide to close your Mercari account for any reason.
Please contact mercari@cardcash.com for help with any issues.
CardCash customer service department can be reached during normal business hours or by email at support@cardcash.com.