INFORMATION WE MAY COLLECT FROM YOU AND HOW WE USE IT
1. What personal information do we collect from you?
Information you provide to us
We requested your personal information when you made a purchase, registered a product, requested a service, answered a survey, entered a contest, corresponded with us, engaged in activities on the Service, or received the Service.
- My Account - "Sign in to Mercari"
You may have registered to create an account on this Service. To do so we may have asked for information - your full name, email address, telephone number and a password. Alternatively, your account registration may have been undertaken via a third party platform, such as Facebook, Twitter or Google using your twitter handle, Facebook ID or Google Plus ID.
- Making purchases on our Service
If you used the Service and purchased a product through our Service, we have collected certain personal information about you in order for your order to be processed and fulfilled. This information may have included your name, billing and shipping address information, email address, telephone number and payment card information.
- Shipping products using our App
If you used the Service and shipped a product through our Service, we have collected certain personal information about you in order for your shipment to be conducted. This information may have included your name and address information of shipment origin.
- Contests and Promotions
You may have been able to participate in contests and promotions. If you chose to participate in these promotions, we may have asked for information such as your full name, email address, confirmation of age bracket, twitter handle, Facebook ID, Google Plus ID, postal address, and phone number.
Information we collect automatically or from third parties
When you used our Service, we collected and processed usage data about your use of our Service such as how many users arrived, the length and frequency of stays, the types of browsers and computer operating systems used by our users and Internet Protocol ("IP") addresses from which our users connected to our Service (meaning the address that identifies the device you used to connect to our Service).
This information, combined with the details you have provided us with, enabled us to customise your visits and enhance your shopping experience by gathering demographic information about you. It may also have helped us diagnose problems with our servers and software. The above personal information was processed for the purposes of our legitimate commercial interest in improving and developing the Service for your individual needs and also for the evolution of the Service generally. However, in order to safeguard your rights as a user we only used pseudonymous personal information or anonymous data so that it is not possible to identify you as an individual without additional information. Please note that we will not attempt to identify you as an individual using any pseudonymous personal information in our possession and that we cannot identify you as an individual using anonymous data in our possession.
We may also have received information about you if you used any of the other websites we operate or the other services we provide. We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services and advertising networks) and may have received information about you from them. We allowed these third parties to obtain personal information for providing support services. Such third parties may have had access to your personal information for the purposes of providing services on our behalf as processors, but they would not have used your information for any other purpose beyond what we directed them to do.
Under GDPR your consent to the processing of personal information must be a statement or a clear affirmative action that is freely given, specific, informed and unambiguous. Where we rely on your consent to process your personal information you have the right to withdraw that consent at any time.
2. How do we use the information we collect?
We used personal information in the following ways:
- To perform due diligence procedures required by applicable law. This involves the transfer of your personal information to and from third party service providers.
- To process/store your personal information. This will involve the transfer of your personal information to third party service providers.
- To comply with ongoing legal obligations.
Mercari Europe and Seachange shared between themselves personal information that they collected from you or received from third party verification service providers (i.e. Sift Science, KYC6 and ID3Global GB Group). Please note we only used and/or shared the minimum amount of personal information that was required to achieve our objectives.
We only retain personal information for as long as we need it for our business purposes, e.g. the provision of the Service. Where possible we have pseudonymised or anonymised personal information for our use in order to protect it.
We retain personal information about a user’s identity, the purchases and sales made by the user, and the user’s conduct during their relationship with us for a period of 7 years commencing on the termination of our relationship. We do this in case there is a complaint regarding our conduct or the user’s conduct during the period of our relationship so that we can defend any claims or counterclaims made against us.
Mercari uses the industry-wide technology called cookies. A cookie is a unique text file that is sent to your browser software when you use the Service. Cookies enables us to tailor information presented to you based on your browsing preferences. We may have used cookies to personalise your pages, or to remember you when you register products or services. We may have also used cookies to track the visits to our Service with Google Analytics software. The information hereby gathered helps us to optimise the content, navigation and performance. You may object to the analysis of your anonymous browsing behaviour by us for direct marketing, market and opinion research or the adaption of the Service to your needs. In order to do so please set your browser settings to reject cookies before using the Service. Please note that rejecting cookies may affect your ability to use parts of the Service. For further information, please refer to our Cookies Policy .
3. How do we protect your personal information?
In order to guarantee the security of your personal information we have set in place a series of security measures and safeguards. Your personal information is stored on secure networks that may only be accessed by a limited number of persons holding special access rights and who undertake to respect and maintain its confidential nature. We maintain appropriate administrative, technical and physical safeguards to protect the personal information collected via the Service against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing.
4. Transfer of personal information to other countries
5. Who has access to your personal information and to what extent?
In addition to the companies mentioned, we have not sold, traded or transferred your personal information in any form to third parties without informing you first and in accordance with the personal information protection legislation currently in effect.
Your personal information may have been transferred to outside contractors to provide services for us. They may have been used to provide technical support. We required that these contractors kept your personal information secure and confidential. We also required that these contractors use personal information only on behalf of Mercari.
Links and Social Media
In order to improve our Service, we may have included links to websites of third parties. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy statements, as they may differ from ours.
The Service Providers who processed your personal information on our behalf as processors are:
- Mercari Inc.
- Zapier UK
- Google Cloud Platform
- Snapchat Ad
- Facebook Ad
- Sift Science
- ID3Global GB Group
- Amazon Web Services
- Lloyds Banking Group
- Google AdWords
7. Your rights under GDPR
You have the following data rights:
- The right of access.
- The right to rectification (correction).
- The right to erasure (i.e. the right to be forgotten).
- The right to restriction of processing.
- The right to data portability.
- The right to object.
Please submit your request to the address specified below in Section 10: Contact us. Please include your name, email address and postal address in your request. In order to process your request to exercise your data rights we may require you provide us with such additional information or documents as specified in order to verify your identity before we can process your access request. Your request will be deemed to be received on the date we verify your identity.
We will respond to requests within one month of our receipt of your request. If your requests are complex or numerous, we will inform you within the initial one-month response period that we will require a further two months in which to respond, i.e. we will respond within three months of our receipt of your request.
Where you make a request electronically we will respond electronically by email or by granting you remote access to a secure self-service system, which would provide you with direct access to your information.
Right of access
You may request the following information:
- confirmation that your personal information is being processed;
- a copy of the personal information held about you excluding any personal information that is prohibited from providing such as data that would adversely affect the rights or freedoms of others; and
- a copy of this privacy notice.
The information will be provided free of charge except where:
- the request is manifestly unfounded or excessive, particularly if it is repetitive;
- the request is for further copies of the same information.
In these cases we will charge a fee of £50 which will cover our administrative cost for providing you with the information.
Please note that if we find your access request to be manifestly unfounded or excessive, we may refuse to provide the requested information. In this case we will inform you why we are not providing you with the information set out above, that you have the right to complain to our supervisory authority for data protection purposes, the Information Commissioner’s Office ("ICO"), and that you have a right to file a case with the courts.
Right to rectification (correction)
You have the right to have any personal information corrected if it is inaccurate or incomplete. We may require you to provide documents or additional information to demonstrate that the personal information is inaccurate or incomplete.
If we have disclosed such personal information to third parties, we will contact each third party and inform them of the correction unless this proves impossible or involves disproportionate effort. If you expressly request us to do so, we will inform you about these third parties.
If we refuse to comply with your request, we will inform you why we are not making the corrections, that you have the right to complain to the ICO and that you have a right to file a case with the courts.
Right to erasure
The right to erasure only applies when:
- the personal information is no longer necessary in relation to the purpose for which it was originally collected/processed;
- you withdraw consent for the processing of personal information where consent is the sole legal basis of the processing;
- you object to the processing and there is no overriding legitimate interest for continuing the processing;
- the personal information is being unlawfully processed;
- the personal information has to be erased in order to comply with a legal obligation;
- the personal information is processed in relation to the offer of information society services to a child.
We may refuse to erased the personal information if the following conditions apply:
- the personal information is processed to comply with a legal obligation for the performance of a public interest task or exercise of official authority; or
- the personal information is processed for the exercise or defence of legal claims.
If we have disclosed personal information that is to be erased to third parties, we will contact each third party and inform them of the erasure unless this proves impossible or involves disproportionate effort. If you expressly request us to do so, we will inform you about these third parties.
Right to restriction of processing
We will restrict the processing of personal information in the following circumstances:
- Where you contest the accuracy of the personal information, we will restrict the processing until we have verified the accuracy of the personal information.
- Where you have objected to the processing (where it was necessary for the performance of a public interest task or purpose of legitimate interests), and we are considering whether our legitimate grounds override your interest, rights and freedoms.
- When processing is unlawful and you oppose erasure and request restriction instead.
- If we no longer need the personal information but you require the data to establish, exercise or defend a legal claim.
If we have disclosed personal information that is to be subject to restriction to third parties, we will contact each third party and inform them of the restriction unless this proves impossible or involves disproportionate effort. If you expressly request us to do so, we will inform you about these third parties.
We will inform you if we decide to lift the restriction on processing.
Right to data portability
The right to data portability only applies:
- to personal information that you have provided to us;
- where the processing is based on your consent or for the performance of a contract; and
- when the processing is carried out by automated means.
We will provide you with this personal information in form of a .CSV file or another file format that is agreed upon in advance and presents the personal information in a structured, commonly used and machine readable form.
We will provide this information free of charge. If you so request, we transmit the information directly to another information if this is technically feasible.
If we refuse to comply with your request, we will inform you why we are not providing the information, that you have the right to complain to the ICO and that you have a right to file a case with the courts.
Right to object
You have the right to object to our processing of your personal information based on our legitimate interests on grounds relating to your particular situation except:
- where we can demonstrate compelling legitimate grounds for the processing, which override your interests, rights and freedoms; or
- the processing is for the establishment, exercise or defence of legal claims.
You have the right to object to our processing of your personal information for direct marketing purposes.
We will comply with your objections unless an exception applies.
We did not knowingly collect personal information from children under 13. No-one under age 13 was allowed to provide any information to or on the Service.
9. Transfer of Ownership
In the event that Mercari goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information will likely be among the assets transferred. If so, you will be notified via email and/or by way of a prominent notice on the Service which will be displayed for at least thirty (30) days with information regarding change in ownership, uses of your personal information, and choices you may have regarding your personal information.
10. Contact us
Address: Roppongi Hills Mori Tower 18F, 6-10-1 Roppongi, Minato-ku, Tokyo 106-6118, Japan
To withdraw any outstanding balance from your Mercari account, please contact us using the details set out below:
Address: Crescent House, 5 The Crescent, Surbiton, United Kingdom, KT6 4BN
If you contact us, you may be asked for information such as your name, email address, postcode and telephone number. We will use this information to respond to and communicate with you about your questions and comments.
You have the right to contact the ICO to complain about our processing of your personal information. The ICO can be contacted by:
- (i) live chat (Monday to Friday, 9am to 5pm) – ico.org.uk/global/contact-us/live-chat;
- (ii) email – email@example.com;
- (iii) web form – ico.org.uk/global/contact-us/email/ ;
- (iv) phone – 0303 123 1113 (calls from within the UK) or +44 1625 545 700 (calls from outside the UK); and
- (v) post – Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, UK.
- Effective Date: 15 March, 2019
- Updated: 15 March, 2019