Direct Deposits may be rejected or held for a number of reasons, including missing or incorrect Direct Deposit request information, transactional irregularities, or the sale of illegal or Prohibited Items.
Make sure to check your Mercari account information to confirm that your bank account information is accurate and up-to-date. Once you have confirmed the bank information in your Mercari account is correct, please reach out directly to your bank for further assistance.
If after reviewing your bank information, and you believe that you provided the incorrect bank information, please send us a message to see if these funds were returned.
If your funds are being held for account review, we will update you once the review is completed.