The CPS 2-Year Accidental Protection Plan is an optional, extended warranty program that you may purchase from Consumer Priority Service (CPS), a third-party warranty service provider to protect eligible Mercari items from accidents and/or hardware malfunctions. You may find more information at the CPS Help Center.
What is the eligibility criteria for the Accidental Protection Plan?
Look for the CPS logo on listings to determine if it is eligible for an Accidental Protection Plan. Eligible products and product categories may vary, so please check the specific listing for more information. To learn more about eligibility you may refer to the CPS Help Center. Alternatively, you may contact their customer service directly at cs@cpscentral.com or call (800) 905-0443 to know more about the eligibility criteria.
How can I purchase the Accidental Protection Plan?
You may purchase the CPS 2-Year Accidental Protection Plan by clicking on the link provided on the confirmation page after you have purchased the eligible items on the Mercari app. Alternatively, you may also purchase the plan at any time up to 30 days after your purchase of eligible Mercari items directly through CPS.
How do I contact Consumer Priority Service (CPS)?
Please email cs@cpscentral.com or call (800) 905-0443 to speak with a CPS Customer representative.
How do I file a claim?
If you purchased the CPS 2-Year Accidental Protection Plan, you may file a claim directly with CPS. Alternatively, you may contact their customer service directly at cs@cpscentral.com or call (800) 905-0443.
How do I cancel my Accidental Protection Plan?
For Mercari orders that were canceled or returned, please contact CPS at cs@cpscentral.com or call (800) 905-0443 to cancel any Protection Plan purchased with your order.
What is the refund policy for Accidental Protection Plan?
To learn more about CPS refund policy for the CPS 2-Year Accidental Protection Plan, you may contact the CPS customer service directly at cs@cpscentral.com or call (800) 905-0443. Alternatively, you can visit the CPS Help Center.