How to reset your password or username

If you’re not logged in and need to reset your password:

  1. Go to My Page > Sign up or Sign in > Already a Member? Sign in > Sign in with Email.
  2. At the bottom of the member registration screen, select “Forgot password?“ and then enter the email address you used to register with Mercari, then tap Reset Password.
  3. We’ll send you an email with “Reset Password” in the subject line. Click the link in the email to reset your password.
  4. Once you’ve reset your password, log in using your email address and new password by going to Sign up or Sign in > Already a Member? Sign in.

Already logged in but want to update your password?

Go to My Page > Settings > Edit Account, and you’ll be prompted to enter your current password before creating and confirming a new one.

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