If you’re not logged in and need to reset your password:
- Go to My Page > Sign up or Sign in > Already a Member? Sign in > Sign in with Email.
- At the bottom of the member registration screen, select “Forgot password?“ and then enter the email address you used to register with Mercari, then tap Reset Password.
- We’ll send you an email with “Reset Password” in the subject line. Click the link in the email to reset your password.
- Once you’ve reset your password, log in using your email address and new password by going to Sign up or Sign in > Already a Member? Sign in.
Already logged in but want to update your password?
Go to My Page > Settings > Edit Account, and you’ll be prompted to enter your current password before creating and confirming a new one.