How to close and restore your account

To close your account in the app, just go to your profile > Settings > Edit Account, tap "Close Account," and fill out the form. Once your request is received, your account will be closed.

Keep in mind:

  • You're not able to close your account through our website at this time. If you're unable to close your account in-app, please contact us in the Help Center for assistance.
  • If you still have items listed, incomplete direct deposits, or in-progress orders, we will not be able to close your account.
  • Be sure to delete all listings and complete all transactions before submitting a closure request.
  • Be sure to request a direct deposit for any remaining balance; your account is unable to be closed until all balance is removed.
  • Any Mercari credits remaining in your account will be forfeited.

Can I re-register after closing my account?

If you have previously closed your Mercari account but want to come back, all you need to do is log in with your previous credentials.

Related Articles

Need more help?

Contact Us