When you make a sale, the buyer commits to purchase the item as described.

Once the carrier informs us that the item has been delivered, the buyer has 3 days to confirm the item is as specified and provide a rating.

If the buyer feels that the item isn’t as described in the listing, they can request a return. Mercari will look into the situation and determine whether the item is eligible for a return.

Sellers are required to accept all returns approved by Mercari.

Check out our Return Policy for more details.