Can I cancel a transaction?

Buyers can cancel a transaction from an unresponsive seller.

If the seller has not shipped the item within 4 days and has been unresponsive in transaction messages, you can request to cancel the transaction on the item’s Order Status page by tapping Request Cancellation.

Once you have requested a cancellation, we’ll reach out to your seller to make sure that the item has not already been sent. If your seller does not respond or does not send out the item within 24 hours, the funds will then be released back to your original form of payment.

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