Mercari cares about the safety and security of our customers. Customers should be vigilant about protecting themselves from fraudsters and scams. You may be a victim of fraud of other criminal activity if you are asked to:
1. Transfer money or merchandise outside of the Mercari services
2. Transfer money or merchandise to a third party or someone not related to your transaction
3. Transfer money to someone you do not know, for scenario that seems “too good to be true”
4. Help resolve an “urgent” situation supposedly involving a friend or loved one. This may involve a request to rate item you have not yet received.
5. Providing your personal contact information or your credit card, PayPal and/or bank details directly
If you suspect that you may be a victim of fraud or criminal activity, please call us at 888-578-5870 or report your suspicions to law enforcement. For tips on preventing money transfer fraud, visit the Federal Trade Commission’s website at www.consumer.ftc.gov.