Contact Us

You can find answers to most questions in a few seconds on your Order Status page or the Help Center. Reach out anytime with the methods below when you need additional help.

Orders

Orders

Find answers about in-progress or completed orders. Things like shipping, returns, or cancelations.

Get Help
Payments

Payments

Fix issues with payments. Things like refunds, transfer requests, or unauthorized transactions.

Get Help
Accounts

Accounts

Ask for assistance with your Mercari account. Things like ID verification, prohibited items, or tax forms.

Get Help

or

Mail

PO Box 60178

Palo Alto, CA 94306