How long does it take to get a refund? - Mercari: Your Marketplace
How long does it take to get a refund?

  • You will be refunded in the original form of payment. This usually takes 5-10 business days.
  • If your order was cancelled within 24 hours from purchase, the authorization has been voided and the pending charge will be removed from your online statement within the next 5 business days.
  • Please keep in mind that refunds are processed differently based on the method of payment, bank, or credit provider, so it may take up to 30 days for the funds to appear back in your account.
  • Mercari Balance and Credit refunds are usually returned to your account within 24 hours.
  • Additionally, since all refunds are issued in the original method of payment, refunds for purchases made using prepaid or gift cards are issued back to the card, so be sure to hold onto the card in order to receive your refund.
  • Please contact your card issuer or PayPal if you do not receive your refund within 30 days.
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