How can I edit the shipping options after my item is sold? - Mercari: Your Marketplace
How can I edit the shipping options after my item is sold?

You're paying for the shipping

If you haven’t tapped “Confirm shipment”, you can edit the weight class and your “Ships from” address.

To edit the label’s weight class in the app, go to the Order Status page and tap “Edit” beside the Carrier information. Make sure the weight class you select includes the total weight of your item with packaging. Packing materials add bulk and weight. The cost of the new label will be deducted from your list price.

To edit your “Ship from” address in the app, go to the Order Status page and tap “Edit” beside your address.

If you already tapped “Confirm shipment”—or to make any other changes—you’ll need to cancel the order (“Refund buyer” button).

Message the buyer before you do this to a.) let them know and b.) open a conversation window with them. After you cancel the order, edit the shipping options and then ask the buyer to purchase the item again.

Buyer is paying for shipping

Once the item is sold, you can’t change any of the shipping options unless you cancel the order (“Refund buyer” button).

Message the buyer *before* you do this to a.) let them know and b.) open a conversation window with them. After you cancel the order, edit the shipping options and then ask the buyer to purchase the item again.

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