Haven’t received the Instant Pay cash-out you’re expecting? Here are the most likely reasons:

• Your bank declined the debit card enrollment
  This can happen for various issues. Please contact your bank to resolve any potential issues before you try again.
  
• You may be using a prepaid debit card that is not reloadable
  Since the Instant Pay request wasn’t successful, you weren’t charged and your cash-out request wasn’t deducted from your balance.
• Your bank declined or refused the deposit
  Since the Instant Pay request wasn’t successful, you weren’t charged and your cash-out request wasn’t deducted from your balance. Please contact your bank before you try again.
• You've reached the monthly withdrawal limit of $600
• You entered the wrong bank account
  If Instant Pay is requested using the wrong account, we cannot reverse the transaction.
• We were unable to complete government ID verification
  If you are having trouble with government ID verification to enroll in Instant Pay cash-outs, you are still able to request a direct deposit to your bank account while your information is under review. For help resolving government ID verification issues please visit this article.
• Name and address on your card don’t match your account
  You won’t be able to request an Instant Pay cash-out if there is a mismatch between the name and address on the card used to request the cash-out and your account. If you are having trouble completing Instant Pay because of a mismatched address, we recommend trying a different debit card.

Note: Government ID verification is required for Instant Pay cash-outs.