Profile Verification - Mercari: Your Marketplace
Profile Verification

What is profile verification?

Your safety on our marketplace is our top priority. We want to make sure that you’re interacting with trustworthy people. To continue building a trusted marketplace, we ask users to verify their Mercari Profile. Verification lets other users and Mercari know you’re really you, helps reduce marketplace fraud, and can help in the recovery of a lost account.

While profile verification does help build trust, we do want you to know that completing this process isn’t an endorsement of any seller or buyer. We can’t fully confirm someone’s identity or guarantee that it’s safe to interact with them. Always use your best judgment and follow our Safety Guidelines.

The information you provide will only be used for profile verification and will not be sold or rented to third parties without your consent. Other users won’t be able to view your private information, including but not limited to your government ID, selfie, and cell phone number. For more information on the data we collect and how we store it, please see ou Privacy Policy.


Why should I verify my profile?

Profile verification is good to complete for all types of Mercari users. Sellers can feel more confident shipping to verified buyers while shoppers can feel more confident buying from verified sellers.

You also earn a badge for your profile, letting others know you’re really you.

Some verifications are necessary to unlock certain marketplace features, like Instant Pay, or to clear alerts on your account.


How do I earn the Mercari profile verification badge?

On the mobile app, go to your profile and find the Trust & Verification section. From here you can see what you’ve already completed and what still needs to be verified. We’ve revamped our profile verification. This means you’ll need to complete all three of these to earn the profile verification badge. The requirements are:

  • Verified Email
  • Verified SMS
  • Verified Government ID
Facebook is not required for the badge, but we recommend this to increase marketplace trust.

Don’t want the badge? No problem. It’s not required. You can always find it in the Trust & Verification section on your profile and complete any missing steps.


Email address

To verify your email address, click on the link in the verification email we’ve sent to you. Or you can go to Profile > Trust & Verification > Email and you’ll receive a new verification email.

Note: The link is only valid for 24 hours. Don’t worry! If you miss this window, go back to the app and tap to get a new verification email.


SMS

To verify your phone number, just enter your phone number during the signup process or go to Profile > Trust & Verification > Phone Number. You’ll receive an automated message with a 4-digit verification code.

If your device is unable to receive text messages, you can also request to receive your verification code by a phone call. If you’re using Mercari from a device that can’t receive text messages or phone calls (e.g. a tablet), please use your mobile phone number and check your phone for the verification code.

After verifying your phone number, you will not receive any calls or text messages from Mercari.

Note: Mercari is unable to verify international, prepaid, or VoIP phone numbers.


Government ID

To verify your government ID, go to Profile > Trust & Verification > Government ID and you’ll be taken through the steps to upload your government ID.

How it works

Click to upload your ID along with a selfie. Your ID will be checked against the photo you upload. Getting your ID verified for your Mercari Profile may take up to 48 hours.

Your submission may be rejected if you do not have a valid credit or debit card on file.

Note: Other users won’t be able to see your government ID.


Facebook

To link your Facebook, go to Profile > Trust & Verification > Facebook and log in to your Facebook account to link it to your Mercari account.

Note: Others will not be able to see your Facebook profile.


Frequently Asked Questions


What happened to my confirmed badges?

We’ve combined all of the confirmed badges into one badge. So other users only need to look for one badge to know you’ve completed all of your verifications. Missing profile verification? Visit the Trust & Verification section on your profile page to complete them.


Why is my government ID verification pending?

Your government ID verification is pending because it’s still under review. Don’t worry! We’ll let you know once it’s reviewed. If action is required, we’ll reach out to you.


Why was my government ID rejected?

Please make sure you submit a valid, non-expired government-issued ID.

Why am I required to submit a government ID?

To keep our marketplace safe, we want to double check that you’re really you. On occasion, we ask users to submit a government ID or complete identity verification by providing your name, address, social security number, and date of birth.

There are a number of reasons we may require more information from you, such as:

  • A transaction is flagged by a payment processor or system as unusual and we need more information to proceed
  • For identity theft prevention
  • To lift a limit or unlock an account feature
  • To meet a regulatory requirement to verify identity
If we require a verification before proceeding with a transaction or due to regulation, your account may be limited until you provide the requested information.



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