At Mercari, we believe in fostering a positive and respectful community where users can freely express their thoughts and opinions. To maintain this environment, we have implemented a comment moderation system that relies on user flagging and administrative review.
How it works:
User Flags:
When a user comes across a comment they find inappropriate, offensive, or in violation of our community guidelines, they have the option to flag the comment. Flagging serves as a way for the community to collectively ensure that our platform remains a welcoming space for everyone.
Under Review:
Once a comment is flagged by a user, it enters the review process where our moderation team assesses its content against our community guidelines. During this review process, the comment is temporarily hidden from public view to prevent any potential harm or discomfort.
Admin Decision:
Our experienced administrators carefully evaluate the flagged comment, taking into account the context, community guidelines, and any additional information available. Based on their assessment, the admin will decide whether the comment adheres to our guidelines or if it should be removed.
Content Removal:
If the admin determines that a flagged comment violates our community guidelines, it will be promptly removed from the platform. This action is taken to maintain a positive and respectful space for all users.