How does an international bundle work?
An international bundle on Mercari is made up of multiple items purchased from BEENOS. BEENOS will consolidate all individual items purchased at their warehouse and will ship all received items together in a single box saving you money on shipping cost. International bundles on Mercari have four distinct features:
- Bundle is limited up to $800 total of item price
- Bundles will ship for all items received at the warehouse
- Bundles will ship no later than 20 days from purchase date
- BEENOS will receive all items purchased, inspect and consolidate your order into package saving you on shipping cost
Can I cancel my pre-shipment bundle order?
Yes, if BEENOS does not receive the item in its warehouse to prepare for international shipment within 20 days, the buyer may request a cancellation. When a buyer requests a pre-shipment cancelation, BEENOS is given a 96 hour window to respond.
What happens if I don’t receive all of my items in the bundle order?
BEENOS will inform Mercari what orders were not shipped with your bundle order. We will issue you a refund for unshipped items of your bundle order.
You will be refunded the following for the unshipped item(s):
- Item price
- Sales tax (if applicable)
- Shipping cost (portion value)
How will I be refunded for unshipped items in my bundle order?
Item price, shipping cost, and sales tax will be refunded to your Mercari account in the form of Balance. Balance can be used for future purchases or cash out to your checking account. For orders paid fully in Credit, refund will be in the form of Credit.
What if there is a problem with my shipped bundle order?
You have three (3) calendar days to contact Mercari Help Center to request a Return. With International Bundle, we will allow you to return a portion of your order. Just like all returns, please start a return process and tell us what is the problem. Submit photos of the package, shipping label, packaging, and the item(s) you would like to return. Our agent will review your return request and will respond to you with a decision. Here is our return policy.
Upon returning your item back to the Seller, you will receive a refund for the Item Price and sales tax. Refunds will be issued in the form of Balance. For orders paid fully in Credit, refund will be in the form of Credit.