Contact Us

You can find answers to most questions in a few seconds on your Order Status page or the Help Center. Reach out anytime with the methods below when you need additional help.

Orders

Find answers about in-progress or completed orders. Things like shipping, returns, or cancelations.

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Payments

Fix issues with payments. Things like refunds, transfer requests, or unauthorized transactions.

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Accounts

Ask for assistance with your Mercari account. Things like ID verification, prohibited items, or tax forms.

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or

Mail

PO Box 60178

Palo Alto, CA 94306