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Verification and Badges
What is profile verification?
Your safety in the marketplace is our top priority. You’ll be asked to verify your profile so we know you’re really you. It also helps to reduce marketplace fraud.
While profile verification does help build trust, we do want you to know that completing this process isn’t an endorsement of any seller or buyer. We can’t fully confirm someone’s identity or guarantee that it’s safe to interact with them. Always use your best judgment and follow our Safety Guidelines.
The information you provide will only be used for profile verification and will not be sold or rented to third parties without your consent. Other users won’t be able to view your private information, including but not limited to your government ID, selfie, and cell phone number. For more information on the data we collect and how we store it, please see our Privacy Policy.
Why should I verify my profile?
A complete, verified profile is your toolkit for success on Mercari.
Boost Your Sales
Our search algorithm favors verified sellers. Get your items seen by more potential buyers and increase your chances of making a sale.
Build Buyer Trust
The 'Verified' badge communicates to buyers you're a real and reliable seller, giving them the confidence to purchase from your shop.
Unlock Features
Verification is your key to accessing helpful features like Instant Pay.
How do I earn the profile verification badge?
To get your profile verified, go to the Trust & Verification section on your profile. From here you can see what you’ve already completed and what still needs to be verified. You’ll need to complete all three of our verifications to earn a new badge.
Requirements:
Verified Email
Verified SMS
Verified Government ID
Facebook is not required for the badge, but it also helps to increase marketplace trust and safety.
Don’t want the badge? No problem. It’s not required. You can always find it in the Trust & Verification section on your profile and complete any missing steps.
Email address
To verify your email address, click on the link in the verification email we’ve sent to you. Or you can go to Profile > Trust & Verification > Email and you’ll receive a new verification email.
Note: The link is only valid for 24 hours. Don’t worry! If you miss this window, go back to the app and tap to get a new verification email.
SMS
To verify your phone number, just enter your phone number during the signup process or go to Profile > Trust & Verification > Phone Number. You’ll receive an automated message with a 4-digit verification code.
If your device can’t receive text messages, you can also request to receive your verification code by a phone call. If you’re using Mercari from a device that can’t receive text messages or phone calls (e.g. a tablet), please use your mobile phone number and check your phone for the verification code.
After verifying your phone number, you will not receive any calls or text messages from Mercari.
Note: Mercari is unable to verify international, prepaid, or VoIP phone numbers.
Government ID
To verify your government ID, go to Profile > Trust & Verification > Government ID and you’ll be taken through the steps to upload your government ID. Here’s how it works:
Upload your ID
Click to upload your ID along with a selfie. Your ID will be checked against the photo you upload.
Wait for verification
Getting your ID verified for your Mercari Profile may take up to 48 hours. You’ll need valid credit or debit card on file to get verified.
Note: ID verification may take up to 48 hours and we will notify you when it is complete. We are committed to protecting your personal information. To protect your privacy, your data is encrypted and used for verification purposes only. Your ID is used for verification purposes only.
To link your Facebook, go to Profile > Trust & Verification > Facebook and log in to your Facebook account to link it to your Mercari account.
Note: Others will not be able to see your Facebook profile.