Gift Card Exchange FAQ

What is the Mercari Gift Card Exchange?

Mercari is working with CardCash to roll out a new feature that allows users to redeem and convert eligible gift card balances* into Mercari credit, to be used for purchases on the Mercari app or

Who is CardCash and what does it do?, an independent company, operates the gift card exchange program and is one of the largest gift card exchanges in the world. It repurposes and then resells gift cards at a discounted rate on its website. Learn about CardCash HERE.

How does it work?

Got unused gift cards laying around? Now, you can exchange qualifying gift cards* for Mercari credit. Follow the instructions below or get started now.

  1. Sign in or create a Mercari account

  2. Click the "Trade unused gift cards for Mercari credits" banner in any of these three locations:

    • Profile > Settings > Credits.

    • Perform a search and sort by lowest price.

    • On your cart page.

  3. Once you've clicked on the "Trade unused gift cards for Mercari credits" banner, you can enter details about the gift card you’d like to trade in.

    • Enter gift card details (Merchant name and remaining amount). You do not need to mail in your gift card.

    • CardCash will provide an instant offer for the gift card. If you would like to move forward, you will be asked to provide information to verify your identity (e.g. credit card, email, phone number, etc). This information will be used to decide if your card is accepted.

    • Your order will be submitted and reviewed by the CardCash team within 3 business days

    • If your order is approved, your Mercari credit will be available in your account within 1 business day after approval

    • Approved? Congrats, start shopping for your new favorite thing using your Mercari credit

For more detailed information on CardCash and the exchange process, refer to CardCash’s FAQ here. To speak with a CardCash representative directly, contact here.

Where can I find my Mercari credit?

To find your credits, sign into your Mercari account, navigate to account settings > credits. The credit will usually be available in your Mercari account within one business day of order approval.

How much will I receive in return for my gift card?

Every brand is different. To find the exchange value for your card, please enter the Merchant name of the gift card and the remaining balance to receive an offer. You are under no obligation to exchange your card, and CardCash will not retain your gift card information if you do not confirm your exchange.

Does CardCash accept partially used cards or uneven balances?

Yes, however CardCash only accepts gift cards with a balance of at least $10.00.

Unsure of your gift card balance?

  1. Calling the gift card merchant or checking online via their website (info is usually printed on the back of the card)

  2. Visiting a physical location to use the gift card or the merchant store specific to your gift card to inquire on your card balance

I've already submitted a gift card that's higher than $10, why can't I checkout?

While your gift card balance is at least $10.00, your offer value must also be at least $5.00 to checkout.

Why does CardCash require a credit card?

CardCash requires a credit card in order to verify your identity and also to protect you and the community from potential fraud.

Why do I see a $1 authorization charge on my credit card, I’m not buying anything?

You will see a $1 authorization on credit card which is temporary and will only be used to help verify your identity, and to protect the community from potential fraud. Once your identity has been verified the $1 authorization charge will be cleared within a few days.

Why do I need to provide a phone number?

CardCash requires a phone number to verify your identity. When providing a phone number or other personal information for verification, please use your personal (not corporate) phone number or other information.

Do I need to create a separate account with CardCash to participate?

Once you submit your request, a CardCash account will be automatically generated for you by CardCash. You will receive a confirmation email from CardCash stating your request has been processed.

How do I know if I’m eligible to use the CashCard Gift Card Exchange?

To be eligible, you must be a registered Mercari user with an account in good standing*.

For more information on accounts not in good standing, please see Mercari’s Terms of Service, Section 9. Limitation, Suspension or Termination, which can be found HERE.

*Note: Closed or limited Mercari accounts are not eligible for the GiftCard Exchange or to receive these credits.

How do I know if my gift card(s) are eligible for exchange for Mercari credits?

Over 200 brands are eligible; see full list of eligible Gift Card brands below.

  • Brand Names
  • 1 800
    Casual Male XL
  • 1 800
    On the Border
  • 1-800
    Finish Line
    Oriental Trading
    Five Below
  • Abercrombie
    Fleming's Steakhouse
  • Adidas
    Foot Action
    OshKosh B'Gosh
  • Aerie
    Foot Locker
    Outback Steakhouse
  • Aeropostale
    Forever 21
  • Allen Edmonds
    Free People
    P.C. Richard & Son
  • AMC Theatres
    Fruit Bouquets
    P.F. Chang's
  • American Eagle Outfitters®
  • Ann Taylor
    G By Guess
    Panda Express
  • Anthropologie
    Panera Bread
  • Applebee's
    Gander Outdoors
    Papa Johns
  • Athleta
    Pei Wei
  • Aveda
    Gap Kids
    Personalization Mall
  • Baby Gap
    Gap Options
  • Bahama Breeze
    Golf Galaxy
    Pizza Hut
  • Ballard Designs
    Polo Ralph Lauren
  • Banana Republic
    Pottery Barn
  • Barnes & Noble
    Pottery Barn Kids
  • Baskin Robbins
    Guitar Center®
    Pottery Barn Teen
  • Bass Pro Shops
    Princess Cruises
  • Bath & Body Works
  • Bed Bath & Beyond
    Harley Davidson
  • Belk
    Harry & David
    Ralph Lauren
  • Benihana
    Hewlett Packard HP
    Red Lobster
  • Bergdorf Goodman
    Hibbett Sports
    Red Robin
  • Best Buy
  • Best Western
    Home Depot
    Regal Cinemas
  • BJ's Restaurant
    Regal Entertainment
  • Black Angus
    Hot Topic
  • Bloomin' Brands
    Restaurants Unlimited
  • Bob Evans
    Ruby Tuesday
  • Bonefish Grill
    Rue 21
  • Boscov's
    Saks Fifth Avenue
  • Boston Market
    J. Crew
    Saks OFF 5th
  • Bravo! Cucina Italiano
    Jamba Juice
    Sams Club
  • Brinker Restaurants
  • Brio Italian
    Jiffy Lube®
    Seasons 52
  • Brooks Brothers
    Sephora (Not Sephora at JCP)
  • Brooks Brothers Merchandise Credit
    JoS. A. Bank
    Sephora inside JCPenney
  • Buca di Beppo
    Shari's Berries
  • Buckle
    K&G Fashion
  • Buffalo Wild Wings
    Kids Foot Locker
    Sierra Trading Post
  • Build-A-Bear®
    Simply Chocolate
  • Burberry
  • Burlington Coat Factory
    Sling TV
  • Buybuy BABY
    Krispy Kreme®
    Spa & Wellness Gift Card by Spa Week
  • Cabela's
  • California Pizza Kitchen
    Lady Foot Locker
  • Callaway Golf
    Landry's Restaurants
    Steak 'n Shake
  • Capital Grille
    Lands' End
    Stock Yards
  • Carhartt
    Lane Bryant
    Subway (App Only)
  • Carraba's Italian Grill
    Legal Sea Foods
    Sunglass Hut
  • Carters
  • Casual Male XL
    Sur La Table
  • CB2
    Logan's Roadhouse
  • Champs Sports
    LongHorn Steakhouse
  • Cheesecake Factory
    Texas Roadhouse
  • Cheryl's Cookies
    Lucky Brand Jeans
    The Body Shop
  • Chevys Fresh Mex
    The Children's Place
  • Chico's
    Lush Cosmetics
    The Great Indoors
  • Chili's
    MAC Cosmetics
    The Popcorn Factory
  • Chipotle
    Macaroni Grill
  • Cinemark
  • Claim Jumper
    Tim Hortons
  • Coffee Bean
  • Cold Stone Creamery
    TJ Maxx
  • Cole Haan
    McCormick & Schmick's
    TJ Maxx Online Only
  • Columbia Sportswear
    Men's Wearhouse
    Tony Roma's
  • Container Store
    Michael Kors
  • Converse
  • Crate & Barrel
    Mimis Cafe
    Tory Burch
  • Crutchfield
    MLB Shop
  • Culver's
    Morton's The Steakhouse
  • CVS
    Under Armour®
  • CVS Select
    Urban Outfitters
  • Darden Restaurants
    NBA Store
  • Dick's Sporting Goods
    Neiman Marcus
    Victoria's Secret
  • Dillard's
  • Dollar Shave Club
    NHL Shop
    Walmart Select
  • Domino's Pizza
  • DSW
    West Elm
  • Duluth Trading
    Nordstrom Rack
    White House Black Market
  • Dunkin' Donuts
  • Eastbay
    Office Depot
    Wolferman's Bakery
  • eBay
    Office Depot In Store Only
    Yankee Candle®
  • Eddie Bauer
    Office Max
    Yard House
    Old Navy
  • Fairmont Hotels
    Olive Garden
  • Famous Dave's
    Omaha Steaks
  • Famous Footwear
  • I have a gift card with an expiration date, will you accept them?

    No, unfortunately, they cannot accept gift cards that have an expiration date.

    Can I exchange more than one gift card via CardCash?

    Yes, you can exchange more than one gift card. To trade in more than one, click the "Add Another Card" link.

    What is the maximum value of a gift card that can be exchanged?

    The maximum value of a gift card depends on the merchant type. For example, the maximum for a coffee shop or fast food restaurant would be lower than the maximum for a department store.

    Does CardCash accept merchandise credits?


    Is there a fee to exchange my gift card?

    There are no fees to exchange your gift card to Mercari Credits. The offer from CardCash represents the amount of Mercari credit that CardCash is willing to pay and will typically be less than the remaining balance for the gift card.

    How long will it take to get my Mercari Gift Card credits?

    If your Gift Card exchange request is successfully approved by CardCash, your Mercari credit will typically be transferred into your account within 1 business day.

    Does my exchanged Mercari Gift Card Credit expire?

    The Mercari credit you receive in exchange for your gift card(s) via CardCash do not expire as long as your Mercari account remains in good standing.

    Can I cash out my Mercari credit to my bank account?

    No, Mercari credit received by a customer as part of the exchange program may not be withdrawn to the user’s bank account via Direct Deposit, Instant Pay or any other means. Such credit can only be used to pay for items listed on the Mercari platform.

    I’m getting an error message and unable to proceed with my gift card exchange request when entering my phone number, what should I do?

    If you get stuck during this process or receive an error message, you may need to cancel your order and retry. Please contact our customer service via email at Additionally, you can manage your exchange order from your CardCash account. You can complete the account setup by setting your password here.

    My gift card exchange order has been denied. What do I do from here?

    CardCash is a secondary gift card market and our priority is protecting our marketplace for both gift card sellers and buyers. We use a combination of automated and manual processes to help ensure all orders are cleared for potential fraud risk, have the proper card balance, and are of interest to our buyer community.

    Can I get better rates for my cards or is it the same for all gift cards?

    CardCash’s rates are determined by market pricing, which is affected by several factors. To find the rate for your card, please enter your gift card information to receive an offer. You are under no obligation to sell your card, and CardCash will not retain your gift card information if you do not confirm your exchange. Please note that the offer you see displayed for the same gift card of the same value may change over time.

    I changed my mind. How do I get my card back?

    An order can be canceled before it is fully processed by visiting

    What happens to my Mercari credits if a Mercari purchase transaction is canceled?

    If your transaction has been canceled, any Mercari credit applied towards your purchase will immediately be returned to your Mercari account and available for re-use.

    What happens to my Mercari credit if my account is suspended or terminated?

    If you received credit from the Gift Card exchange program, those credits will be returned to you by CardCash in the form of a check or Paypal credit.

    What happens if I voluntarily close my Mercari account?

    Mercari credit will expire if you voluntarily decide to close your Mercari account for any reason.

    I am experiencing an issue with my order, how do I get help?

    Please contact for help with any issues.

    I’m still confused, how can I reach you?

    CardCash customer service department can be reached during normal business hours or by email at

    Ready to exchange your gift cards? Get started here. For full Gift Card Exchange Terms & Conditions, see HERE.

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