Help Center
Shipping
Shipping for Buyers
Our team works hard to make sure shipping is as fast and easy as possible.
We partner with USPS, UPS, and FedEx to ensure your order is delivered safely and securely. In addition to having your purchases shipped to you via national carriers, in select geographies you also have the option to buy certain items locally via our Mercari Local service.
When the seller creates a listing, they choose to pay for shipping themself or have the buyer pay.
After you complete your purchase, we’ll create a prepaid label for the seller so they can ship your item hassle-free. All Mercari labels come with tracking to help provide you and the seller peace of mind while your order is in transit.
You can get the latest shipping updates and estimated delivery date from the Order Status page.
Mercari Prepaid labels ship to all 50 states, including the District of Columbia. Currently Mercari prepaid labels don’t ship to APO or FPO addresses.
Shipping to a PO Box? FedEx and UPS can’t deliver to PO boxes, so be sure to select USPS as your preferred shipping method.
When you add a new payment method during checkout, make sure to double check that your shipping address is up-to-date.
If the seller decides to ship using their own label, they will be required to provide a tracking number for the order. Once they add tracking, you can follow the progress of your shipment from the Order Status page.
If your seller confirms shipment but doesn’t provide a tracking number, please wait until 15 days after purchase for the order to be delivered. If your order hasn’t arrived after 15 days, you can request a refund from the Order Status page.
Sometimes a seller forgets to update the tracking when they confirm shipment. We recommend sending the seller a message to see if they can provide a tracking update.
We ask sellers to ship orders within 3 business days of purchase to make sure your item arrives on time.
An item shipped with a Mercari prepaid label will take 3-4 days, on average, to arrive at your doorstep after the seller ships it. If your tracking stops receiving updates, we recommend reaching out to the shipping provider. If they can’t locate the package and there hasn’t been a tracking update for 15 or more days from the last scan and 30 or more days following the acceptance scan by the carrier (first scan by the carrier after receipt/pickup of the package), you can request a refund from the Order Status page.
Having an issue with your order's delivery?
Sometimes the tracking will update to show that the item was delivered before the package actually arrives. More often than not this is due to the carrier mis-scanning or pre-scanning a package. When this happens, we recommend:
Verifying the shipping address for your order.
Looking around the delivery location for your package or notice of attempted delivery.
Checking to see if someone else (family member, roommates, neighbors) accepted the delivery.
Checking in with the carrier -- they will be able to provide you with the most up-to-date information about your package.
Sometimes an order can be delivered to the wrong address. Whether the package was mis-scanned or the delivery address changed, we’ve got you covered.
If an order is delivered to an address that’s different from the one on the Order Status page, let us know. We’ll be happy to help.
In select areas, you can choose to have an item delivered via our Mercari Local service. Once you checkout using Mercari Local, the item is delivered to your doorstep through one of our local delivery partners. For more details check here.