Shipping, made easy

Our team works hard to make sure shipping is as fast and easy as possible.

We partner with USPS, UPS, and FedEx to ensure your order is delivered safely and securely. You may also opt to receive your order via an Access Point by creating an account with the shipping carrier. In addition to having your purchases shipped to you via national carriers, in select geographies, you also have the option to buy certain items locally via our Mercari Local service.

Shipping labels

Mercari prepaid labels

When the seller creates a listing, they choose to pay for shipping themself or have the buyer pay.

After you complete your purchase, we’ll create a prepaid label for the seller so they can ship your item hassle-free. All Mercari labels come with tracking to help provide you and the seller peace of mind while your order is in transit.

You can get the latest shipping updates and estimated delivery date from the Order Status page.

Where do Mercari prepaid labels ship to?

Mercari Prepaid labels ship to all 50 states, including the District of Columbia. Currently Mercari prepaid labels don’t ship to APO or FPO addresses.

Shipping to a P.O. Box? Please contact your seller to request that they update the shipping carrier to USPS to successfully deliver the package to your P.O. Box.

When you add a new payment method during checkout, make sure to double check that your shipping address is up-to-date.

Ship on your own

If the seller decides to ship using their own label, you will need to wait to see your tracking information until they provide it on the platform. Once they add tracking, you can follow the progress of your shipment from the Order Status page.

If your seller confirms shipment but doesn’t provide a tracking number, please wait until 15 days after purchase for the order to be delivered. If your order hasn’t arrived after 15 days, you can request a refund from the Order Status page.

Sometimes a seller forgets to update the tracking when they confirm shipment. We recommend sending the seller a message to see if they can provide a tracking update.

Shipping time frame

Please see the Internationally Shipped Items FAQ page for information about shipping timeframes for internationally shipped orders.

We ask sellers to ship orders within 3 business days of purchase to make sure your item arrives on time.

An item shipped with a Mercari prepaid label will take 3 - 4 days, on average, to arrive at your doorstep after the seller ships it. If you have difficulties tracking your order (or tracking commences but then it ceases), we recommend reaching out to the shipping provider. If you can't locate the package and there hasn't been a tracking update for 7 or more days from the most recent scan and 30 or more days have passed from the acceptance scan, you can file a Lost in Transit claim and request a refund from the Order Status page. Do not request to cancel the order.

Delivery issues

Having an issue with your order's delivery?

Delivered, but not received

We ask buyers to provide an accurate address for the item to be delivered, and contact the shipping carrier to assist with locating the item.

Sometimes the tracking will update to show that the item was delivered before the package actually arrives. More often than not this is due to the carrier mis-scanning or pre-scanning a package, though sometimes this can be caused by a delivery address change. Whenever the package has been mis-scanned, or the delivery address has changed, we will do our absolute best to work with you and with the carrier to find the package. When this happens, we recommend:

Verifying the shipping address for your order.
Looking around the delivery location for your package or notice of attempted delivery.
Checking to see if someone else (family member, roommates, neighbors) accepted the delivery.
Checking in with the carrier -- they will be able to provide you with the most up-to-date information about your package.

Delivered to the wrong address

Packages cannot be rerouted to another address, make sure your address is correct before making the purchase.

Sometimes an order can be delivered to the wrong address.

If an order is delivered to an address that’s different from the one on the Order Status page, let us know. We’ll be happy to help.