Effective Date: May 1, 2025
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY USING MERCARI TO PURCHASE INTERNATIONALLY SHIPPED ITEMS, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ALL TERMS INCORPORATED BY REFERENCE AS DESCRIBED BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MAY NOT USE MERCARI TO PURCHASE INTERNATIONALLY SHIPPED ITEMS.
These Terms and Conditions for Internationally Shipped Items (“Internationally Shipped Item Terms”) apply to your access to and purchase of internationally shipped items (“Internationally Shipped Items”), which is operated by Mercari, Inc. or its affiliates (collectively, ”Mercari”, ”our”, ”us” or ”we”). These Internationally Shipped Item Terms do not alter in any way the terms or conditions of any other agreement you may have with Mercari for other products and services. Please note that your access to and purchase of Internationally Shipped Items is also governed by the terms, conditions, limitations, and requirements linked in these Internationally Shipped Item Terms, all of which (as may be changed over time) are incorporated into these Internationally Shipped Item Terms. In addition, these Internationally Shipped Item Terms complement and incorporate by reference the Mercari Terms of Service (“Mercari Terms”). Except as may be expressly stated in these Internationally Shipped Item Terms, in the event of any conflict between the Mercari Terms and these Internationally Shipped Item Terms, the Mercari Terms will control.
Mercari reserves the right to change, modify or eliminate the Internationally Shipped items program or all or any portion of these Internationally Shipped Item Terms or any policy pertaining to the Internationally Shipped items program at any time and in our sole discretion, including our right to discontinue, change the features or change the operation of Internationally Shipped Items in Mercari. If we make changes, we will post the amended Internationally Shipped Item Terms to the Internationally Shipped Item Terms and Conditions page and update the “Effective Date” above. We may also attempt to notify you in other ways. Unless we say otherwise, the amended Internationally Shipped Item Terms will be effective immediately and your subsequent purchase of Internationally Shipped Items after the amended terms are posted will confirm your acceptance of the changes. If you do not agree to the amended Internationally Shipped Item Terms, you must stop purchasing Internationally Shipped Items.
Operation & Eligibility for Internationally Shipped Items
You must be at least 18 years of age to purchase Internationally Shipped items.
Internationally Shipped Items that are listed for sale on the Mercari U.S. marketplace are offered for sale by BEENOS, Inc. (“BEENOS”). Internationally Shipped Items can be identified by viewing the item origin descriptor on the item detail page which is located below the ‘Buy now’ button. Also, Internationally Shipped Items will include an International Shipped badge on the checkout page. After you place an order on the Mercari U.S. marketplace, BEENOS will order the item in the local market where the Internationally Shipped Item was listed for sale.
International Buying and Shipping Times
Due to the nature of internationally shipped items certain features, timelines and policies are different from other items purchased in the Mercari platform and only apply to items shipped internationally.
Currently, offers to sellers are not available in connection with Internationally Shipped Items.
Because items are purchased by BEENOS from local sellers in Japan and are being shipped internationally, shipments will take longer to arrive than an order placed with a seller located in the United States. Internationally Shipped Items are estimated to be generally delivered within 6 to 14 days. You will be asked to provide a phone number in connection with your internationally shipped order and your phone number and/or email address may be provided to the international shipping provider in order to facilitate the international shipping of your ordered item(s).
If you would like to try to cancel your order you may request cancelation from BEENOS through the Mercari U.S. marketplace. BEENOS will have ninety-six (96) hours from your request to approve or deny the cancelation request. If BEENOS denies the cancelation request, then BEENOS will have 15 days from the cancellation request date to confirm shipment of the item or provide a shipping tracking number. Once BEENOS has shipped your item, the order may no longer be canceled.
Bundled Items
Due to the nature of internationally shipped items, bundled items operate differently for internationally shipped items. You are able to bundle two or more internationally shipped items which may reduce the internationally shipping costs. You are not able to propose a bundled price for internationally shipped items. Cancelation requests for a bundled order must be for the complete order and not for just part of a bundled order.
BEENOS may cancel one or more items in a bundle order for internationally shipped items in the event that item(s) are no longer available or item(s) have not been received by the time that bundled items are set to ship, as described below.
A bundle order for internationally shipped items will ship within twenty (20) days after receipt of the order and may not include all items in the bundle order. In the event that one or more items are not shipped in the bundled order, you will be refunded item price, the sales tax associated with the item and the amount of any reduction in the international shipping fee for the order will be refunded to your Mercari balance. You will not receive a refund related to the buyer protection fee if it was applied to the order. You will receive a refund to your Mercari balance following the delivery scan of the international shipment of your order.
You may return one or more internationally shipped items within a bundle order provided that Mercari has approved the return. In the event of a partial return of a bundled order, you will be refunded item price, the sales tax associated with the item, and the amount of any reduction in the international shipping fee for the order to your Mercari balance. You will not receive a refund related to the payment processing fee if it was applied to the order.
Disclaimer
While reasonable efforts are made to provide accurate translations with respect to the listings of items shipped internationally, portions may be incorrect and are provided on an “as is” basis and no representation or warranty of the accuracy of the translation is provided. Forum shall not be liable for any losses caused by reliance on the accuracy, reliability, or timeliness of translated information.
Miscellaneous
Without notice to you, Mercari reserves the right to suspend or terminate your access to Internationally Shipped Items (in whole or in part), if Mercari determines in its sole discretion that you have violated these Internationally Shipped Item Terms, your Mercari account is no longer in good standing, or your purchase of Internationally Shipped Items is unauthorized, abusive, deceptive, fraudulent or otherwise unlawful. Mercari may, in its sole discretion, suspend, or cancel the availability of Internationally Shipped Items in the Mercari marketplace.
Updated May 1, 2025
Updated January 6, 2025
Updated October 7, 2024
Updated July 11, 2024
Updated July 10, 2024