Mercari is licensed as a money transmitter in the U.S. jurisdictions listed below. If you have a question or complaint about our services, we encourage you to visit our Help Center to see how we can help.
| Jurisdiction | License Number | Type of License/Statute | Licensed By | Date Issued |
|---|---|---|---|---|
| Alabama | SC 554 | Sale of Checks | Securities Commission | 10/05/2017 |
| Alaska | AK-MT-10114 | Money Transmitter | Division of Banking and Securities | 12/12/2017 |
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For Alaska Residents Only:
If your issue is unresolved by Mercari, Inc., at 800-280-4904, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Formal complaints must be in writing, please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf Formal complaint forms may be submitted via: 1. Fax: 907-465-1230 2. Email: msb_licensing@alaska.gov 3. Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807 If you have questions regarding formal complaints, please call 907-465-2521 |
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| Arizona | MT-0938042 | Money Transmitter | Department of Financial Institutions | 11/29/2016 |
| Arkansas | 109776 | Money Service Business | Securities Department | 01/31/2017 |
| California | 2613 | Money Transmitter | Department of Financial Protection and Innovation | 08/22/2018 |
| If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at ASK.DFPI@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation, 2101 Arena Boulevard Sacramento, CA 95834. | ||||
| Colorado | 500233 | Money Transmitter | Office of the State Bank Commissioner | 03/05/2020 |
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COLORADO DIVISION OF BANKING
COLORADO MONEY TRANSMITTERS ACT CUSTOMER NOTICE Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes. If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information. If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at: Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202 email: DORA_BankingWebsite@state.co.us website: banking.colorado.gov/industry/money-transmitters Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers. |
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| Connecticut | MT-1486447 | Money Transmitter | Department of Banking | 05/18/2017 |
| Delaware | NMLS ID: 1486447 | Sale of Checks,Transmission of Money | Office of the State Bank Commissioner | 03/08/2017 |
| District of Columbia | MTR1486447 | Money Transmitter | Department of Insurance, Securities and Banking | 01/09/2017 |
| Florida | FT230000200 | Money Services Business | Office of Financial Regulation | 04/06/2017 |
| Florida residents may contact the Florida Office of Financial Regulation with questions or complaints about Mercari, Inc. at 200 E. Gaines Street, Tallahassee, FL 32399-0376, telephone number: (850) 487-9687. | ||||
| Georgia | 53270 | Money Service Business | Department of Banking and Finance | 01/18/2017 |
| LICENSED BY THE GEORGIA DEPT. OF BANKING AND FINANCE (NMLS ID: 1486447) | ||||
| Guam | 03-201900282-001 | Foreign Exchange | Department of Revenue and Taxation | 04/15/2019 |
| Hawaii | HIMT115 | Money Transmitter | Division of Financial Institutions | 04/21/2019 |
| Idaho | MTL - 0202 | Money Transmitter | Department of Finance | 11/01/2016 |
| Illinois | MT.0000301 | Money Transmitter | Department of Financial Institutions | 09/18/2017 |
| Indiana | 33337 | Money Transmitter | Department of Financial Institutions | 01/18/2017 |
| Iowa | 2016-0096 | Money Transmitter | Division of Banking | 12/19/2016 |
| Kansas | MT.0000119 | Money Transmitter | Office of the State Bank Commissioner | 12/01/2016 |
| Kentucky | SC373592 | Money Transmitter | Department of Financial Institutions | 03/10/2017 |
| Louisiana | 1486447 | Money Transmitter | Office of Financial Institutions | 04/11/2019 |
| Maine | NMT1297472 | Money Transmitter | Maine Bureau of Consumer Credit Regulation | 12/13/2016 |
| Maryland | 12-1486447 | Money Transmitter | The Office of the Commissioner of Financial Regulation | 09/07/2017 |
| The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Mercari, Inc., License No.: 12-1486447, and NMLS No.: 1486447 at: Commissioner of Financial Regulation, Attn: Complaint Unit, 500 N. Calvert St., Ste. 402, Baltimore, MD 21202, phone (888) 784-0136. | ||||
| Michigan | MT-0020697 | Money Transmitter | Department of Insurance and Financial Services | 01/01/2019 |
| Minnesota | MN-MT-1486447 | Money Transmitter | Department of Insurance and Financial Services | 10/29/2018 |
| Mississippi | MT/003338/2017 | Money Transmitter | Department of Banking and Consumer Finance | 03/07/2017 |
| Missouri | MO-19-8055 | Sale of Checks | Division of Finance | 11/09/2016 |
| Nebraska | 1486447 | Money Transmitter | Department of Banking and Finance | 07/25/2017 |
| Nevada | MT11101 | Money Transmitter | Department of Business Industry Financial Institutions Division | 06/11/2019 |
| New Hampshire | 21304-MT | Money Transmitter | Banking Department | 04/21/17 |
| New Jersey | L069299 | Money Transmitter | Department of Banking and Insurance | 04/05/2017 |
| New Mexico | NMLS ID: 1486447 | Money Transmitter | New Mexico Financial Institutions Division | 6/1/2018 |
| New York | MT-104187 | Money Transmitter | Department of Financial Services | 10/10/2018 |
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Mercari, Inc. Attn: Designated Copyright Agent, PO Box 60178 Palo Alto, CA 94306, is regulated and licensed as a money transmitter by the New York State Department of Financial Services. If you have questions about our services or a complaint, please call (888) 578-5870. For unresolved complaints, you can direct your complaint to the New York State Department of Financial Services using the online Consumer Complaint Portal found on the Department’s website https://www.dfs.ny.gov/complaint under “Contact Us”, 800-342-3736. |
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| North Carolina | 171125 | Money Transmitter | Commissioner of Banks | 05/24/2017 |
| North Dakota | MT103089 | Money Transmitter | Department of Financial Institutions | 01/25/2017 |
| Ohio | OHMT122 | Money Transmitter | Division of Financial Institutions | 01/13/2017 |
| Oklahoma | OKDOB-001 | Money Transmitter | Department of Banking | 01/11/2017 |
| Oregon | MTX-30180 | Money Transmitter | Division of Financial Regulation | 01/11/2017 |
| Pennsylvania | 59604 | Money Transmitter | Department of Banking and Securities | 12/29/2016 |
| Puerto Rico | TM-085 | Money Transmitter | Office of the Commissioner of Financial Institutions | 12/26/2018 |
| Rhode Island | 20173403MT | Electronic Money Transfers | Division of Banking | 04/10/2017 |
| South Dakota | MT.2124 | Money Transmitter | Division of Banking | 01/10/2017 |
| Tennessee | 1486447 | Money Transmitter | Department of Financial Institutions | 02/17/2017 |
| Texas | 3146 | Money Services Business | Department of Banking | 02/06/2017 |
| "If you have a complaint, first contact the consumer assistance division of Mercari, Inc. at 888-325-2168 , and if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to: TX Dept. of Banking, 2601 N. Lamar Blvd., Austin, TX 78705, 1-877-276-5554 (toll-free), www.dob.texas.gov" | ||||
| U.S. Virgin Islands | MT-36 | Money Transmitter | Division of Banking and Insurance | 04/15/2019 |
| Utah | 142 | Money Transmitter | Department of Financial Institutions | 12/20/2016 |
| Vermont | 100-109 | Money Transmitter | Vermont Department of Financial Regulations | 5/4/2018 |
| Virginia | MO-333 | Money Transmitter | Virginia Bureau of Financial Institution | 6/13/2018 |
| Washington | 550-MT-105446 | Money Transmitter | Department of Financial Institutions | 05/17/2017 |
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"If you have a complaint, first contact the consumer assistance
division of Mercari, Inc. at 888-325-2168, and if you still have an
unresolved complaint regarding the company’s money transmission
activity, please contact the Washington State Department of Financial
Institutions, Division of Consumer Services using one of the following
methods:
File a complaint online, mail or fax: http://www.dfi.wa.gov/cs/cscomplaintform.htm Call us: 1-877-RING DFI (1-877-746-4334) Email us: CSEnforceComplaints@dfi.wa.gov" |
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| West Virginia | MT-1486447 | Money Transmitter | Division of Financial Institutions | 02/23/2017 |
| Wisconsin | 175-SOC | Sale of Checks | Department of Financial Institutions | 02/22/2017 |
| Wyoming | MT-7228 | Money Transmitter | Division of Banking | 03/08/2017 |
