We ask sellers to ship an order within 3 days of the date it was purchased. If there are no tracking updates after 15 days of purchase, the order can be canceled at the buyer’s request.
Buyers can also ask to cancel an order any time before it ships, but it’s up to the seller to agree or deny the request. If you don’t see the option to cancel from the order status page it is because the seller has confirmed that they have dropped off the package with the shipping carrier and cancelation is no longer an option.
You can find information about your order including current tracking updates directly from your order status page.
If it has been 15 or more days since your purchase and you haven’t received any tracking updates you can cancel your order by pressing “Cancel order” on the order status page.
Note: Cancelations may be subject to additional fees, for more information please click here.