|
Important Update on Tariffs - 8/20/2025 Effective August 29, 2025, tariffs will apply to imported products (including those from Japan) regardless of price. To account for international shipping time, estimated customs duties will be included in item prices for international orders starting August 22. For internationally shipped items, estimated customs duties and handling fees will be included in the price listed on the item detail page and will not be charged separately. Tariffs will not apply to domestic Mercari orders. |
Who is the seller of items from Japan on Mercari US?
All internationally-shipped items are listed by BEENOS. When an item is purchased, the item is sourced from a seller in Japan who then ships the item to the BEENOS warehouse, where BEENOS will take possession of the item and the item will be inspected before being forwarded to the buyer.
What is included in the item and shipping costs?
The item cost includes shipping for the item that has been sourced from the Japanese seller to the BEENOS warehouse, inspection of the item, warehouse handling, customs duty fee, and customs duty handling fee. In addition to the item price, international shipping costs will be displayed at checkout and are higher than those for domestic orders.
Are customs duties and tariffs included in the item price? Will I be charged separately?
Starting August 22, 2025, estimated customs duties and tariffs will be automatically included in the upfront item price. You will not be charged separately for these fees.
What does BEENOS inspect when the item is received in their Warehouse? What happens if an item is missing or broken?
BEENOS checks that the item is as described in the original listing, and that it matches the item and condition shown in the listing photos. Items that are found to be not as described or prohibited to ship to the United States will be flagged, and the buyer will be refunded in accordance with Mercari’s standard return policy.
What are the conditions of the items sent by Beenos?
Please carefully read the item condition in the item description fully before purchasing. Only return requests for items that do not substantially match the item description are eligible for returns.BEENOS will inspect the item before shipping. If the item substantially does not match the item description, the item may be eligible for cancellation and a refund will be issued.
Which shipping carriers are used for internationally shipped items?
BEENOS uses DHL/FedEx/ECMS International. The shipping method is determined by BEENOS and not the Buyer. Due to customs requirements in the US, the buyer’s email address and phone number will be shared with the carrier.
Average shipping transit time is 10-14 days.
DHL and FedEx may select USPS as a last mile shipping carrier at their discretion.
Is tracking available for items purchased from Japan?
Yes. You will receive an email from DHL or FedEx International with delivery estimates and tracking information.
Is pre-shipment cancellation allowed?
If BEENOS does not receive the item in its warehouse to prepare for international shipment within 12 days, the buyer may request a cancellation. When a buyer requests a pre-shipment cancellation, BEENOS is given a 96 hour window to respond.
Can I return items if I bought them from BEENOS?
Mercari’s standard return policy applies to all internationally purchased items.
What is the estimated time required for international shipping and customs clearance?
Items will be delivered around two weeks from the seller’s shipping date.
Are there any differences between buying from BEENOS vs other sellers in the Mercari marketplace?
The order process for Internationally Shipped items is the same as buying an item from a US seller, with the exception of increased shipping times of around two weeks from the seller’s shipping date due to international shipment from Japan. Additionally, the buyer’s email address and phone number is shared with the carrier for customs clearance purposes.
How will I be able to tell if the item I am buying is coming from Japan?
When viewing the item detail page, item origin is listed below the ‘Buy now’ button.How are item titles and descriptions translated?
Item titles and descriptions are created using an AI translation of the original Japanese description and are generally accurate. If you have any questions, please ask BEENOS via chat.
How are international shipping fees and duties/taxes paid?
Customs duties/tariffs are included in the listed item price. International shipping will be calculated at checkout. You will not be charged separately for customs duties/tariffs.
My order has been shipped but it has not arrived yet. Can I cancel?
BEENOS only accepts cancellations in post-shipment cases below:If BEENOS has generated an order tracking number in connection with the order and the order has not been delivered to the Buyer within thirty (30) days after acceptance scan by the shipping carrier and seven (7) days since the last tracking scan.
If you shipped your order to an access point and do not pick it up in time, the Buyer will be responsible for the cost of the order unless BEENOS cancels the order.
What happens if I want to change my address?
Please let BEENOS know via chat as soon as possible, if you need to change the delivery address or contact information after payment.
Is it possible to send an offer for items from Japan?
The Offer feature and price negotiation via chat are not available on Internationally Shipped items.
Why did the price of a listing change?
Listing prices may fluctuate due to changes in exchange rates.
Does BEENOS ship on weekends as well?
BEENOS only ships on business days in Japan, and they do not ship on Saturdays, Sundays, or Japanese holidays.
FAQs on U.S. Tariffs
What is a U.S. tariff?
A tariff is a fee imposed by the U.S. government on certain imported goods. Starting August 29, 2025, tariffs will apply to all products imported or shipped from Japan, regardless of price. These duties are collected by the government and are not set by Mercari.
Why is Mercari applying tariff costs before the official U.S. start date?
Because items from Japan take time to ship internationally, orders placed close to the August 29 start date may arrive after the tariff goes into effect. Mercari will begin including estimated tariff costs in item prices starting August 22.
How is the tariff calculated?
Tariffs are based on the product type and value, according to U.S. customs rules. For Mercari x Japan orders, estimated duties and shipping carrier’s handling fee are included in the item price so you can see the total cost before you buy.
I ordered from Japan before 8/22. Will I have to pay tariffs if my item arrives after 8/29?
No. If you ordered an internationally shipped item before 8/22/2025, tariffs will not be added to your order even if it arrives in the U.S. after 8/29. Only items ordered on or after 8/22 will include estimated customs duties in the price.