Our team works hard to make sure shipping is as fast and easy as possible.
We partner with USPS, UPS, and FedEx to make sure you get the best price no matter the package. When you list an item, you can choose whether to ship with a Mercari label or use your own label. Here’s what you can expect with each option.
If you choose to ship with a Mercari prepaid label, you’ll need to select whether you want to cover the shipping yourself or have the buyer pay.
If you want the buyer to pay, the cost of the label will be added at buyer checkout. If you want to offer buyers free shipping on your orders, the cost of the label will be deducted from the sales profit.
When a buyer purchases your item, a Mercari prepaid label will be automatically created and sent to your email address. You can also find your shipping label under the Order Status page to easily download and print it out.
To provide sellers with peace of mind, we protect all shipments that use Mercari prepaid labels. As long as you follow our Shipping Protection guidelines, the package is protected for up to $200.
If you choose to ship an item using your own label, you’ll need to provide a valid tracking number. This will help us confirm the item’s delivery and make sure you get paid on time.
Keep in mind that when you ship on your own, the package doesn’t qualify for Mercari Shipping Protection. If you want to protect your package while in transit, you can purchase insurance through your shipping carrier.
Here’s how to update your shipping weight.
You can update the weight or dimensions of your package by tapping “edit label” on the Order Status page. Once updated, you can reprint your shipping label by first tapping the "Recreate" button and then tapping “view and print.”
You can either cover the additional costs yourself, or you can cancel the transaction so the buyer can repurchase the item. For the steps on how to update a label when the buyer is paying, please visit this article.
For more tips on how to pack your item, check out our Packing Guidelines.
Safe shipping starts with the right box. We recommend choosing a sturdy box with about 2 inches of extra space on each side of the item. This will allow for plenty of room for padding.
Note that Priority boxes provided by USPS aren’t compatible with USPS First-Class, FedEx, or UPS labels and may result in an additional shipping charge.
Make sure that any previous stickers or labels are removed from the outside of your box. It’s especially important that any hazardous materials labels are completely covered or removed.
For heavy shipments using a Mercari prepaid label, make sure that your package is under 150 lbs in both actual weight and dim weight. Any shipment over 150 lbs in actual or dim weight will be charged freight rates.
The package size must be less than 45" (longest side) x 20" (second longest side). The package weight must be less than or equal to the weight specified on the label (H x W x L / 139 shipping divisor) and must be under 150 lbs.
Make sure to line the box with some crumpled paper or bubble wrap. Wrap each item you’re shipping individually and package the items with the heaviest on bottom and the lightest on top.
Fill in any extra space around the items with packing peanuts or crumpled up paper. Make sure to add an extra layer of padding to the top in order so the package doesn’t collapse in transit.
Seal the package and tape the shipping label to the top of the package.
Once your order is packaged, it’s time to hand it off to the carrier. We have partnered with multiple shipping providers so a drop-off option is always within reach. You can find drop-off locations for your shipping carrier on your Order Status page.
We ask sellers to ship items within 3 days of purchase so the buyer can get their order on time. Once shipped, send a shipping confirmation to your buyer by tapping “I shipped it” on the Order Status page.
Add a thank you note to your buyer. It will make them smile!
NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306